The World’s Leading Brands Use Glowing to Power Their Customer Engagement
Some of the worlds leading luxury brands use Glowing to power their customer engagement, improve team collaboration and drive business growth.
The Glowing Advantage
Strong Enterprise Client-Base
Omni-Channel Customer Experience
Scalable Customer Engagement Solution
Presence in Key Cities Across the World
A true innovator within the industry, Glowing continues to expand global reach and presence in key cities across world to meet growing demand for its superior enterprise-class customer engagement solution, an increasingly valuable asset when maintaining today’s complex omni-channel, multi-platform environments.
Efficient Onboarding Process
World-Class Training
Customer Success Program
Custom Integration
Glowing Customer Engagement Cloud™ is created to readily adapt to your messaging needs and the constantly-evolving customer communications trends at speeds and levels of reliability and personalization that only an in-house solution can provide.
Technical Expertise
Engagement Strategy Consultation
Customer Success Management
24/7 Technical Support
We strive to provide exceptional customer experience by going above and beyond expectations and delivering consistent high service quality. We’ll get you up and running in no time with integrations, strategic planning and implementation of messaging best practices.
Reduce Use of Shared Physical Assets & Increase Social Distancing
Limit customer exposure to shared physical assets (phones, menus, brochures, etc.) and replace face-to-face interactions with digital experiences.
Create Highly-Personalized & Brand Differentiated Customer Experiences
Leverage data and real-time multi-platform messaging to create meaningful interactions throughout the entire customer journey.
Optimize Tedious Processes & Improve Service Recovery
Manage multiple conversations across all messaging channels through automation, reduce and recover from negative guest experiences by automatically deploying service recovery workflows with key integrations.
Increase Customer Satisfaction, Generate Better Reviews & Drive Brand Loyalty
Deploy quick surveys to ask how your customers are doing and encourage them to share positive reviews. Route and escalate dissatisfied customers to service recovery team. Online reviews are the first experience prospects have with your brand.
Customer Engagement Benefits
Glowing offers a unified, global messaging platform that integrates with leading technologies to help you deliver brand-differentiated and highly-personalized customer engagement experience.
Your Customer’s Satisfaction
- Personalized Engagement
Multi-Language Translation
Anywhere/Anytime Messaging
Faster Responses
No Waiting on Hold
Easy Opt-In for Special Offers
No App Downloads
Quick Feedback & Issue Resolution
Personal Preference for Messaging Platform
Eliminate Friction to Communicate
Operational Excellence
Interactive Customer Engagement Management
English to Multi-Language Translation
Desktop-to-Mobile Texting
All-in-One Dashboard
- Engage with Multiple Customers at a Time
- Personalize Promotions
- Better Team Communication
- Automation (Escalation & Routing)
- Easy Integration & API (PMS, Ticketing, CRM)
- GDPR Compliant
- Reduce Inbound Phone Calls
- 365-Day Technical Support
- Increase Customer Satisfaction
Business Growth
- Increase Direct and Ancillary Revenue
- Communication throughout Customer Journey
- Engender Brand Loyalty
- Drive Operational Efficiency and Transparency
- Text for Customer Feedback/Survey
- Tracking & Reporting
- Data for Invaluable Engagement Insights
- Data Privacy, Security & Stability
- Support, Training & Consulting
- Agile & Scalable
Customer Engagement Benefits
Glowing offers an enterprise-class messaging suite that integrates with leading technologies to help you deliver brand-differentiated and highly-personalized customer engagement experiences.
Your Customer’s Satisfaction
Operational Excellence
Business Growth
Seamless Integration
With Glowing integrations, you can connect to your existing systems and workflow to enable mobile messaging and drive customer engagement for your business and your team.
Start Engaging Your Customers Through Mobile Messaging
Because your customers find SMS and chat platforms the most trustworthy channels.
Customer Engagement for Every Industry
Glowing’s customer engagement solution has become the go-to communication tool for brands seeking to enhance customer experience. Discover how Glowing helps businesses increase customer satisfaction, improve team productivity, minimize operational costs and drive business growth.
MESSAGING SOLUTION
Hotels & Hospitality
Glowing’s guest messaging engagement solution enables hotels to leverage technology, data, broadcast, bi-directional language translations and two-way messaging to create more meaningful in-the-moment guest experiences.
MESSAGING SOLUTION
Stadiums & Arenas
Stadiums and arenas leverage Glowing’s messaging solution to communicate directly with their fans and attendees before, during and after events, creating a best-in-class premium experience. Stadiums are now able to understand who is in attendance of each event.
MESSAGING SOLUTION
Healthcare Providers & Facilities
Innovative healthcare providers use text messaging to connect with patients and coordinate care with staff anytime and anywhere for better patient outcomes. Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by improving care coordination and patient access through omni-channel messaging.
MESSAGING SOLUTION
High-End Retail Shops
Real-time messaging connects your marketplace’s buyers, sellers, and service providers, so you can inform and engage users to convert on more transactions more frequently. Glowing builds trust and convenience by empowering your marketplace to communicate and network – enabling better liquidity at scale.
MESSAGING SOLUTION
Membership & Clubs
Glowing’s smart messaging solution can help clubs and organizations increase, retain and grow memberships. Engagement with your members can prime them to take actions regarding attendance, payment dues and renewals. Regularly communicate membership value to keep your members delighted and active.
MESSAGING SOLUTION
Educational Institutions
Keep staff, students and parents safe and informed, whether you’re a daycare, elementary, high school, college or university. Glowing’s suite makes it easy for schools or educational institutions to harness the power of messaging technology to effectively send text updates, notification and alerts to staff and thousands of students and parents.
MESSAGING SOLUTION
Churches and Ministries
Increase involvement and grow your congregation through text messaging. Leverage technology to strengthen communication with your members by sending inspiring devotionals, prayer requests, reminders for upcoming events and more.
Customer Engagement for Every Industry
Glowing’s customer engagement solution has become the go-to communication tool for brands seeking to enhance customer experience. Discover how Glowing helps businesses increase customer satisfaction, improve team productivity, minimize operational costs and drive business growth.
MESSAGING SOLUTION
Hotels & Hospitality
Glowing’s guest messaging engagement solution enables hotels to leverage technology, data, broadcast, bi-directional language translations and two-way messaging to create more meaningful in-the-moment guest experiences.
MESSAGING SOLUTION
Churches and Ministries
Increase involvement and grow your congregation through text messaging. Leverage technology to strengthen communication with your members by sending inspiring devotionals, prayer requests, reminders for upcoming events and more.
MESSAGING SOLUTION
Educational Institutions
From registration and deadline reminders to notifications for class cancellations due to severe weather, Glowing’s Customer Engagement Cloud enables educational institutions to effectively and quickly communicate and disseminate time-sensitive information to students and parents, keeping them informed and engaged.
MESSAGING SOLUTION
Healthcare Providers & Facilities
Innovative healthcare providers use text messaging to connect with patients and coordinate care with staff anytime and anywhere for better patient outcomes. Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by improving care coordination and patient access through omni-channel messaging.
MESSAGING SOLUTION
High-End Retail Shops
Real-time messaging connects your marketplace’s buyers, sellers, and service providers, so you can inform and engage users to convert on more transactions more frequently. Glowing builds trust and convenience by empowering your marketplace to communicate and network – enabling better liquidity at scale.
MESSAGING SOLUTION
Membership & Clubs
Glowing’s smart messaging solution can help clubs and organizations increase, retain and grow memberships. Engagement with your members can prime them to take actions regarding attendance, payment dues and renewals. regularly communicate membership value to keep your members delighted and active.
Adherence to Industry Compliance Standards
The Glowing team is certified and strictly adheres to industry compliance standards to ensure the security, confidentiality and compliance of communication with your team and customers.
Customer Praises for Glowing’s Clients
★ ★ ★ ★ ★
” Concierge just a text away from anything we needed. “
★ ★ ★ ★ ★
” Anything you want, you can just text them through messenger. “
★ ★ ★ ★ ★
” All we had to do was message them and they got back to us in minutes. “
★ ★ ★ ★ ★
” Anything you want is only a text away and our butler Jorge, was a magic genie. “
Seamless Integration
With Glowing integrations, you can connect to your existing systems and workflow to enable mobile messaging and drive customer engagement for your business and your team.
Glowing Customer Engagement Cloud
Designed for engagement, built for scale, easy to use and quick to get started.
Glowing Customer Engagement Cloud
Designed for engagement, built for any scale, easy to use and quick to get started.