Shaping the Future of Customer Experience Through Messaging

An intelligent and unified messaging solution for brands that are keen on optimizing team productivity & providing engaging customer experience.

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World’s Leading Brands Use Glowing to Power Their Customer Engagement

Some of the world’s leading brands in hospitality and other verticals use Glowing to power their customer engagement, improve team collaboration and drive business growth.

The Glowing Advantage

  • Strong Enterprise Client-Base

  • Omni-Channel Customer Experience

  • Scalable Customer Engagement Solution

  • Presence in Key Cities Across the World

A true innovator within the industry, Glowing continues to expand global reach and presence in key cities across world  to meet growing demand for its superior enterprise-class customer engagement solution, an increasingly valuable asset when maintaining today’s complex omni-channel, multi-platform environments.

  • Efficient Onboarding Process

  • World-Class Training

  • Customer Success Program

  • Custom Integration

Glowing Customer Engagement Cloud is created to readily adapt to your messaging needs and the constantly-evolving customer communications trends at speeds and levels of reliability and personalization that only an in-house solution can provide.

  • Technical Expertise

  • Engagement Strategy Consultation

  • Customer Success Management

  • 24/7 Technical Support

We strive to provide exceptional customer experience by going above and beyond expectations and delivering consistent high service quality. We’ll get you up and running in no time with integrations, strategic planning and implementation of messaging best practices.

Create Highly-Personalized & Brand-Differentiated Customer Experiences

Leverage data and real-time multi-platform messaging to create meaningful interactions throughout the entire customer journey.

Optimize Tedious Processes & Improve Service Recovery

Manage multiple conversations across all messaging channels through automation, reduce and recover from negative guest experiences by automatically deploying service recovery workflows with key integrations.

Increase Customer Satisfaction, Generate Better Reviews & Drive Brand Loyalty

Deploy quick surveys to ask how your customers are doing and encourage them to share positive reviews. Route and escalate dissatisfied customers to service recovery team. Online reviews are the first experience prospects have with your brand.

Customer Engagement Benefits

Glowing offers a unified, global messaging platform that integrates with leading technologies to help you deliver brand-differentiated and highly-personalized customer engagement experience.

Your Customer’s Satisfaction

  • Personalized Engagement
  • Multi-Language Translation

  • Two-Way Instant Messaging

  • Faster Responses

  • No Waiting on Hold

  • Easy Opt-In for Special Offers

  • Request Service Anytime, Anywhere

  • Quick Feedback & Issue Resolution

  • Personal Preference for Messaging Platform

  • Eliminate Friction to Communicate

Glowing - Customer Engagement Software - Customer Benefits

Operational Excellence

  • Interactive Customer Engagement Management

  • English to Multi-Language Translation

  • Desktop-to-Mobile Texting

  • All-in-One Dashboard

  • Engage with Multiple Customers at a Time
  • Personalize Promotions
  • Better Team Communication
  • Automation (Escalation & Routing)
  • Easy Integration & API (PMS, Ticketing, CRM)
  • GDPR Compliant
  • Reduce Inbound Phone Calls
  • 365-Day Technical Support
  • Increase Customer Satisfaction

Business Growth

  • Save Time & Cost
  • Customer Engagement Drives Transactions
  • Increase Team Productivity
  • Text for Customer Feedback/Survey
  • Tracking & Reporting
  • Data for Invaluable Engagement Insights
  • Data Privacy, Security & Stability
  • Support, Training & Consulting
  • Agile & Scalable
Glowing - Customer Engagement Software - Business Growth

Customer Engagement Benefits

Glowing offers an enterprise-class messaging suite that integrates with leading technologies to help you deliver brand-differentiated and highly-personalized customer engagement experiences.

Your Customer’s Satisfaction

  • Personalized Engagement
  • Multi-Language Translation
  • Two-Way Instant Messaging
  • Faster Responses
  • No Waiting on Hold
  • Quick Feedback & Issue Resolution
  • Personal Preference for Messaging Platform
  • Eliminate Friction to Communicate
Glowing - Customer Engagement Software - Customer Benefits
Glowing - Customer Engagement Software - Team Benefits

Operational Excellence

  • Interactive Customer Engagement Management
  • English to Multi-Language Translation
  • Desktop-to-Mobile Texting
  • All-in-One Dashboard
  • Engage with Multiple Customers at a Time
  • Personalize Promotions
  • Better Team Communication
  • Automation (Escalation & Routing)
  • Easy Integration & API (PMS, Ticketing, CRM)
  • GDPR Compliant
  • Reduce Inbound Phone Calls
  • 365-Day Technical Support
  • Increase Customer Satisfaction

Business Growth

  • Save Time & Cost
  • Customer Engagement Drives Transactions
  • Increase Team Productivity
  • Text for Customer Feedback/Survey
  • Tracking & Reporting
  • Data for Invaluable Engagement Insights
  • Data Privacy, Security & Stability
  • Support, Training & Consulting
  • Agile & Scalable
Glowing - Customer Engagement Software - Business Growth

Customer Engagement for Every Industry

Glowing’s customer engagement solution has become the go-to communication tool for brands seeking to enhance customer experience. Discover how Glowing helps businesses increase customer satisfaction, improve team productivity, minimize operational costs and drive business growth.

MESSAGING SOLUTION

Hotels & Hospitality

Glowing’s guest messaging engagement solution enables hotels to leverage technology, data, broadcast, bi-directional language translations and two-way messaging to create more meaningful in-the-moment guest experiences.

MESSAGING SOLUTION

Churches and Ministries

Increase involvement and grow your congregation through text messaging. Leverage technology to strengthen communication with your members by sending inspiring devotionals, prayer requests, reminders for upcoming events and more.

MESSAGING SOLUTION

Educational Institutions

Increase involvement and grow your congregation through text messaging. Leverage technology to strengthen communication with your members by sending inspiring devotionals, prayer requests, reminders for upcoming events and more.

MESSAGING SOLUTION

Healthcare Providers & Facilities

Innovative healthcare providers use text messaging to connect with patients and coordinate care with staff anytime and anywhere for better patient outcomes. Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by improving care coordination and patient access through omni-channel messaging.

MESSAGING SOLUTION

High-End Retail Shops

Real-time messaging connects your marketplace’s buyers, sellers, and service providers, so you can inform and engage users to convert on more transactions more frequently. Glowing builds trust and convenience by empowering your marketplace to communicate and network – enabling better liquidity at scale.

MESSAGING SOLUTION

Membership & Clubs

Glowing’s smart messaging solution can help clubs and organizations increase, retain and grow memberships. Engagement with your members can prime them to take actions regarding attendance, payment dues and renewals. regularly communicate membership value to keep your members delighted and active.

Customer Engagement for Every Industry

Glowing’s customer engagement solution has become the go-to communication tool for brands seeking to enhance customer experience. Discover how Glowing helps businesses increase customer satisfaction, improve team productivity, minimize operational costs and drive business growth.

MESSAGING SOLUTION

Hotels & Hospitality

Glowing’s guest messaging engagement solution enables hotels to leverage technology, data, broadcast, bi-directional language translations and two-way messaging to create more meaningful in-the-moment guest experiences.

MESSAGING SOLUTION

Churches and Ministries

Increase involvement and grow your congregation through text messaging. Leverage technology to strengthen communication with your members by sending inspiring devotionals, prayer requests, reminders for upcoming events and more.

MESSAGING SOLUTION

Educational Institutions

From registration and deadline reminders to notifications for class cancellations due to severe weather, Glowing’s Customer Engagement Cloud enables educational institutions to effectively and quickly communicate and disseminate time-sensitive information to students and parents, keeping them informed and engaged.

MESSAGING SOLUTION

Healthcare Providers & Facilities

Innovative healthcare providers use text messaging to connect with patients and coordinate care with staff anytime and anywhere for better patient outcomes. Glowing’s Customer Engagement Cloud helps you grow your healthcare practice by improving care coordination and patient access through omni-channel messaging.

MESSAGING SOLUTION

High-End Retail Shops

Real-time messaging connects your marketplace’s buyers, sellers, and service providers, so you can inform and engage users to convert on more transactions more frequently. Glowing builds trust and convenience by empowering your marketplace to communicate and network – enabling better liquidity at scale.

MESSAGING SOLUTION

Membership & Clubs

Glowing’s smart messaging solution can help clubs and organizations increase, retain and grow memberships. Engagement with your members can prime them to take actions regarding attendance, payment dues and renewals. regularly communicate membership value to keep your members delighted and active.

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Start Engaging Your Customers Through Mobile Messaging

Because your customers find SMS and chat platforms the most trustworthy channels.

Request a Demo

Customer Praises for Glowing’s Clients

Read More Testimonials

★ ★ ★ ★ ★

” Concierge just a text away from anything we needed. “

Hill1000, TripAdvisor

★ ★ ★ ★ ★

” Anything you want, you can just text them through messenger. “

Kendralp2018, TripAdvisor

★ ★ ★ ★ ★

” All we had to do was message them and they got back to us in minutes. “

Keith H., TripAdvisor

★ ★ ★ ★ ★

” Anything you want is only a text away and our butler Jorge, was a magic genie. “

856bettyd, TripAdvisor

Seamless Integration

With Glowing integrations, you can connect to your existing systems and workflow to enable mobile messaging and drive customer engagement for your business and your team.

Seamless Integration

With Glowing integrations, you can connect to your existing systems and workflow to enable mobile messaging and drive customer engagement for your business and your team.

Glowing Customer Engagement Cloud

Designed for engagement, built for any scale, easy to use and quick to get started.