Mobile messaging is the most powerful communication channel available today, making it both highly effective and accessible, but it’s also easily misused. To prevent this, governments and wireless carriers have regulations in place to safeguard consumer privacy, such as the TCPA (Telephone Consumer Protection Act) and the Cellular Telecommunications Industry Association in the US, as well as GDPR (General Data Protection Regulation) in Europe and globally. Glowing takes privacy and data security very seriously and we have a dedicated team in place to help you stay compliant with your messaging.

Compliance Consulting

When you create an account, one of our compliance specialists will walk you through the do’s and don’ts of mobile messaging and answer questions you may have such as:

Who can I send messages to?
When can I send messages?

What content am I not allowed to send?

Opt-In/Opt-Out Logic

Our software has built-in programming logic that helps you collect and manage contacts in a compliant manner. When a subscriber opts-in, they automatically receive the legally required disclosures on what types of messages they’ll receive, as well as how often to expect them. We also have programming logic that automatically removes a contact from your database when they text “STOP” to your registered phone number, saving you from the hassle of having to do it manually.

Auditing

Our intelligent platform keeps an eye out for potential content violations or spam in outbound messages. While the ultimate responsibility of avoiding legal recourse falls upon the user, this measure can assist you in potentially catching mistakes and better understanding the legal constraints.

Glowing Customer Engagement Cloud

Designed for engagement, built for scale, easy to use and quick to get started.

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Glowing Customer Engagement Cloud

Designed for engagement, built for any scale, easy to use and quick to get started.

Request a Demo