We Believe in the Power of Highly-Personalized Engagement

At Glowing, we understand the power of personalized engagement, between staff, and between brands and and customers. Our suite of enterprise-class omni-channel messaging solutions–Glowing Customer Engagement Cloud–empowers brands to communicate, interact, and develop more enriching and meaningful connections. When businesses engage with its people and customers and create meaningful connections, they earn trust, receive feedback, and ultimately, succeed. Glowing is a multi-cultural team with technology, data, engagement and communication experts. We are committed to creating a solution that makes powerful engagement easy and actionable to optimize team productivity, increase operational efficiencies, and provide great customer experiences whenever and wherever they need it.

Our Beliefs

We believe that genuine communication creates closer, personal relationships that, in turn, create more meaningful, happier lives. This is why we get up excited in the morning: to help foster more genuine and personal communications… not only between individuals, but also between individuals and organizations.

Our Dreams

Our vision is to enable mobile messaging throughout the hospitality and other industries around the world, so that guests or customers, along with other service providers, can not only easily communicate with each other, but also develop more enriching and meaningful (and glowing) relationships.

Our Difference

At Glowing, we practice what we preach. We believe that engagement is enriching and the key to success. We take technology, data and interactions and turn them into a story that everyone can understand and use to make more meaningful connections. With over 100 foreign language translations, we help global brands engage with their customers.

Our Values

Within our organization, every person believes deeply in our core values because they resonate with their individual identities, just as it is ours collectively. Our aspiration is to let our personality and values show in everything we say and do.

Be Right-Minded and a Good Human Being

This starts with having a positive mindset, and being genuine. Be grateful, be compassionate, be kind. Be courageous to always act morally and in accordance with principles. We are proud in our courage to do the right things, especially when it is inconvenient or painful – we want to be proud of not just what we build, but how we build it. Behave in ways that would help and be a model for your younger generation. Be humble.

Live Shojin

Diligent effort with a focused and undistracted mind. Commit and persist towards specific goals. Anything and everything meaningful worth having in life requires passion, discipline and a persistent effort, especially in the face of inevitable difficulties. Drive deliberately forward with a sense of urgency. We are proud in our work and each other; we love and believe in what we do. We embrace a discipline of ownership and accountability amongst ourselves.

Always Seek Truth with an Open Mind

(“accurately understand reality”). Insight and progress starts with understanding what is, not what we wish things to be. No egos.

Embrace Kaizen

Continuous learning and improvement. Pursue excellence in everything – how we do one thing is how we do everything. Be curious; be flexible; have a growth mindset and reflect on mistakes to grow. We learn from failures and celebrate successes.

Be an Alchemist in Our Community

Each person makes each other better. Everyone has a shared sense of responsibility, and proactively lends a hand. Communicate with positive intent, and seek to understand. Always give respect and support, especially when faced with challenges and challenging conversations. Community over self. Broke mindset. We are fortunate to be where we are – we are where we are in no small part of the kindness of others. Give. Explore and interact with the world with a young heart and a warm smile.

JASEN LEW, GLOWING CEO & CO-FOUNDER

Since our founding in 2016, our mission has been to help create more meaningful relationships and experiences. We aim to change the way businesses engage with customers leveraging digital experiences in order to create more powerful, meaningful and memorable experiences. Glowing’s Customer Engagement Cloud™ changes the way organizations communicate, interact and work with their customers.

Meet Our Leadership Team

JASEN LEW, GLOWING CEO & CO-FOUNDER

Digitizing Engagement Between Brands & Customers

Since our founding in 2016, Our mission has been to change the way businesses engage with customers through digital experiences, creating more powerful and meaningful experiences. Glowing’s Customer Engagement Cloud changes the way we communicate, interact and work.

Our Culture

Company culture is often difficult to define. Our people and the collection of our values, words and actions all add up to something much greater than the simple sum of each one. And since we value diversity, Glowing’s culture is even more difficult to define because it is nothing standardized, rote or habitual. We are a living organism, adjusting to the customers that we serve, the people we take on our team, and the genius they bring to the work. We get things done, but with more care and consideration for all that our work touches along the way.