Solution Details



Application


Ideal Number of Users

Ease of Use

Features & Functionalities

Customer Support

Training

Platform

Omni-Channel

Messaging Platforms

API & Integration

Glowing Product Features

Glowing Customer Engagement Cloud provides real-time engagement with guests, members and customers for SMBs, luxury brands across industries including hospitality, food and beverage, healthcare, retail, churches and ministries, memberships or clubs, real estate and mortgage, educational institutions, and more.

Unlimited

Glowing Customer Engagement Cloud's intuitively-deigned dashboard is easy to navigate and use, leaving you to focus on tasks at hand and serving your customers/guests. The analytics help ensure your team delivers consistent service levels at all times.

Two-Way Messaging

In-the-Moment Messaging

Broadcast or Group Messaging

Bi-Directional Language Translation (100+ Languages)

Contact Management

Escalation or Routing

Private Butler

Omni-Channel Messaging

Multi-Platform Messaging

Analytics & Reporting

Global Guest Profile Management

Automation with AI-Enhanced Chatbot

API & Integration

Team Inbox

Security & Compliance

Issue Resolution Tracking

24/7 (Online)

Business Hours

Web Chat

Email

Onsite Training

Video Training

Documentations & Guidelines

Web/Installed

Mobile

SMS

Messaging

Email

App

WhatsApp

FB Messenger

LINE

Skype

Telegram

WeChat

Agilysys
Amadeus

HotSOS

Infor

KnowCross

Opera

Salesforce
WhatsApp Business

Glowing Customer Engagement Cloud

Designed for engagement, built for any scale, easy to use and quick to get started.