Hotel & Hospitality

Valuable in-the-moment engagements with your guests that impact in-stay spending, generate positive reviews and enhance guest experiences before, during and after their stay.

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Real-Time Messaging Empowers Luxury Hotels & Resorts to Personalize Conversations with Guests

Glowing’s Customer Engagement Cloud enables luxury hospitality brands the ability to provide highly-personalized experiences for your affluent guests.

Create Memorable Guest Experience & Brand Engagement

Glowing’s Customer Engagement Cloud enables luxury retail brands the ability to provide rich mobile experiences for affluent buyers and keep them in-the-know, including promotions for exclusive loyalty club that offers ongoing benefits.

Accelerate Guest & Team Communication

Integration with your hotel’s existing PMS or CRM system to access guest profiles and department will enable message personalization, tagging and segmentation.

Automation, Routing & Escalation

Respond to messages quicker with pre-approved templates and manage multiple conversations at a time with automated replies using programmable AI-powered chatbots, ensuring no messages are missed.

Deliver Real-Time Services

Send a scheduled outreach messages or one-time broadcast messages for activities and special offers to keep your guests informed and interested while on-site.

Improve Services with Survey Feature

Manage and monetize the check-in and check-out processes with pre, on and post-stay surveys that include guest preferences, room upgrade possibilities and service feedback requests.

Broadcast Messaging

It enables you to send messages or important notifications to all or just a number of customers, such as weather alerts, events updates, special offers, and more.

Eliminate Language Barrier

Elevate guest experiences by eliminating language barrier through our bi-directional language translations, ensuring your communicate with your guest on the platform and language they prefer.

Glowing Customer Engagement Cloud

Designed for engagement, built for any scale, easy to use and quick to get started.