GLOWING CUSTOMER ENGAGEMENT CLOUD™

Core Features that Power Engagements

We help brands win with the power to listen, communicate, engage and provide superior customer experiences. Glowing Customer Engagement Cloud™ is built to make engagement and listening to feedback easy, powerful, and actionable.

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Omni-Channel Communication

Omni-channel messaging solution connects customer experiences across channels for higher engagement.

Human-assisted Chatbot & Automation

AI-powered chatbots programmed to help manage simultaneous conversations with customers, saving time & cost.

Multi-Platform Messaging

Allow your guests to mobile message your hotel via SMS, or via popular mobile messaging apps.

API & Integration

Seamlessly integrate with your existing workflows and systems through our advanced API services.

Omni-Channel Broadcast Messaging

Send a message to a large number of customers, such as notifications, alerts, updates, special offers and more.

Security & Compliance

We ensure the security, confidentiality and compliance of communication with your team and customers

Moments Messaging

Allow your guests to mobile message your hotel via SMS, or via popular mobile messaging apps.

Reporting & Analytics

Engage with your customers and collaborate with your team—all from a single place. Route, monitor and measure engagement from our dashboard.

Bi-Directional Language Translation

Translate messages in-chat in the language that your customer prefers.

Global Guest Profile

Be able to track past stays and preferences, and share such information across approved groups of hotels.

Internal Staff Messaging

Engage with customers and collaborate with team—all from a single place. Route, monitor and measure engagement from our dashboard.

Cloud-Based

Cloud-based solution with no on-site software installation or server required.

Private, Custom Routing

Privacy of messages is paramount. Privately auto-route messages sent by specific people to specific team members.

Custom Escalations

Messages can not only route to the right team members or departments, but each message and conversation can be customized to escalate to the relevant team members or departments.

Security and Privacy

Mobile messaging is secure and has ease-of-use, high acceptance, and prompt readability. It’s a great tool for building a relationship with your customers and engaging them across various channels.

Reliable & Scalable

Glowing’s cloud-based customer engagement solutions are adaptable, scalable and agile. It is essential for enterprises across industries to invest in this to provide seamless communication with consumers and succeed.

Business Accelerator

It facilitates time to market for businesses, allowing businesses to simply ‘plug and play,’ skipping all kinds of issues that are inherent in developing your own messaging platform.

More Notable Features

Timeline

Be able to quickly see a stream of all recent messages at the hotel.

Quick Replies

Custom message templates that can be used for common message replies, such as “room is ready”.

Assignment

Manually or automatically assign messages to particular teams and/or individuals within the hotel.

Message Resolution

Track how many messages have been resolved, and which messages remain unresolved.

Scorecard

Too much data is overwhelming and useless. Our scorecards focus on a four core KPIs.

Benchmarking

With our hotel groups feature, be able to compare performance of one hotel against other hotels in various, different groups.

Management View

Be able to see messages across multiple properties, as well as a rank performance.

More

And much more… contact us to schedule a live demo!

Customer Praises for Glowing’s Clients

Glowing Customer Engagement Cloud

Designed for engagement, built for scale, easy to use and quick to get started.

Request a Demo

Glowing Customer Engagement Cloud

Designed for engagement, built for any scale, easy to use and quick to get started.

Request a Demo