Solution Details
Application
Ideal Number of Users
Ease of Use
Features & Functionalities
Training
Platform
Omni-Channel
Messaging Platforms
API & Integration
Customer Support
Glowing Product Features
Glowing Customer Engagement Cloud provides real-time engagement with guests, members and customers for globally admired brands across industries including hospitality, luxury retail, concierge, memberships or clubs, education institutions and more.
Unlimited
Glowing Customer Engagement Cloud's intuitively-deigned dashboard is easy to navigate and use, leaving you to focus on tasks at hand and serving your customers/guests. The analytics help ensure your team delivers consistent service levels at all times.
✓ Two-Way Messaging
✓ In-the-Moment Messaging
✓ Omni-Channel Broadcast or Group Messaging
✓ Bi-Directional Language Translation (100+ Languages)
✓ Contact Management
✓ Custom Escalation or Routing
✓ Private Routing
✓ Omni-Channel Messaging
✓ Multi-Platform Messaging
✓ Analytics & Reporting
✓ Global Guest Profile Management
✓ Automation with AI-Enhances, Human-assisted Chatbot
✓ API & Integration
✓ Team Inbox
✓ Security & Compliance
✓ Issue Resolution Tracking
✓ Onsite Training
✓ Video Training
✓ Documentations & Guidelines
Web/Installed
Mobile
✓ SMS
✓ Messaging
✓ App
✓ FB Messenger
✓ LINE
✓ Skype
✓ Telegram
✓ Many Other Global, Regional Messaging Platforms
✓ Agilysys
✓ Amadeus
✓ HotSOS
✓ Infor
✓ KnowCross
✓ Opera
✓ Salesforce
✓ WhatsApp Business
✓ Many Other Systems Integrations
✓ 24/7 (Online)
✓ Webchat
✓ Email
Glowing Customer Engagement Cloud
Designed for engagement, built for scale, easy to use and quick to get started.
Glowing Customer Engagement Cloud
Designed for engagement, built for any scale, easy to use and quick to get started.