Power Your Guests Engagement Strategy with In-the-Moment Mobile Messaging

Glowing Guest Engagement Cloud’s omni-channel guest messaging solution helps hotels and hoteliers create brand-differentiated guest experiences by leveraging data and two-way messaging technology to increase hotel guest engagement, improve guest satisfaction, drive guest loyalty and generate more positive reviews.

    Glowing Guest Engagement Cloud
    Core Features

    Manage multiple conversations in one dashboard

    We make it easier for hotels & hoteliers to engage with guests and collaborate with
    team members.

    • Cloud-Based

    • Omni-Channel & Multi-Platform

    • Broadcast Messaging

    • Language Translation

    • Internal Staff Messaging

    • Automation & Chatbots

    • API  Integration

    • Security & Compliance

    • Global Guest Profile

    • Butler Routing

    • All-in-One Dashboard

    • Reporting & Analytics

    Deliver Service to Your Guests Whenever, Wherever They Are

    Manage multiple conversations in one dashboard
    We make it easier for hotels & hoteliers to engage with guests and collaborate with team members.

    • Manage multiple conversations at once

    • Deliver guest service

    • Improve team collaboration

    • Increase operational efficiencies

    Integration with Your PMS,
    Reservation & Ticketing Systems

    Glowing Guest Engagement Cloud integrates with property management  and ticketing systems, as well as  service optimization tools, allowing your brand to leverage existing data to increase guest engagement and overall operational efficiencies.

    Opera | Infor | HotSOS | KnowCross

    Increase Guest Satisfaction and Encourage Five-Star Reviews

    Online reviews are the first impression that prospective guests have with your brand. Glowing can help you craft better guest experiences with in-the-moment mobile messaging, which generates more positive reviews:

    • Deliver in-the-moment guest engagement

    • Encourage feedback

    • Send survey

    Glowing Customer Engagement Cloud

    Designed for engagement, built for scale, easy to use and quick to get started.

    Request a Demo

    Glowing Customer Engagement Cloud

    Designed for engagement, built for any scale, easy to use and quick to get started.

    Request a Demo