Real-Time Messaging Empowers Luxury Hotels & Resorts to Personalize Conversations with Guests
Glowing’s Customer Engagement Cloud enables luxury hospitality brands the ability to provide highly-personalized experiences for your affluent guests.
Create Memorable Guest Experience & Brand Engagement
Glowing’s Customer Engagement Cloud enables luxury retail brands the ability to provide rich mobile experiences for affluent buyers and keep them in-the-know, including promotions for exclusive loyalty club that offers ongoing benefits.
Accelerate Guest & Team Communication
Integration with your hotel’s existing PMS or CRM system to access guest profiles and department will enable message personalization, tagging and segmentation.
Automation, Routing & Escalation
Respond to messages quicker with pre-approved templates and manage multiple conversations at a time with automated replies using programmable AI-powered chatbots, ensuring no messages are missed.
Deliver Real-Time Services
Send scheduled outreach messages or one-time broadcast messages for activities and special offers to keep your guests informed and interested while on-site.
Improve Services with Survey Feature
Manage and monetize the check-in and check-out processes with pre, on and post-stay surveys that include guest preferences, room upgrade possibilities and service feedback requests.
Broadcast Messaging
It enables you to send messages or important notifications to all or just a number of customers, such as weather alerts, events updates, special offers, and more.
Eliminate Language Barrier
Elevate guest experiences by eliminating language barriers through our bi-directional language translations, ensuring you communicate with your guest on the platform and language that they prefer.