Meet Glowing’s Leadership Team

Glowing’s leadership team applies our company’s core values and principles to their management styles with clear communication, transparency and innovation. Our unique combination of skills, experiences and a common bold vision for the future help us continue to thrive.

Jasen Lew

CEO & Co-Founder

Jasen oversees every aspect of our business. Since the company’s inception in 2016, Jasen led the way in getting Glowing to where it is today. From sales to product innovations, he’s ultimately accountable for the vision and execution of Glowing’s entire operation.

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Parag Arora

CTO & Co-Founder

Parag manages all aspects of Glowing’s innovative software solutions. He currently leads our engineering, IT, business applications, and data science teams. His strategic agenda includes accelerating product speed to market, scaling the company’s product development capabilities, communication infrastructure, and expanding the actionable analytics to help improve customer experiences.

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Jocelyn Postrado

Executive Assistant to CEO

Jocelyn oversees and maintains Glowing’s internal operations, ensuring the Glowing culture and back office is operating at its peak efficiency. Jocelyn has nearly 10 years of experience in luxury hospitality, supporting multiple C-Suite executives and hyper focused on VIP guest services. She leverages her experience in communication, human resources, and finance to ensure the Glowing office is always running as smoothly as possible.

Ishaan Gulati

Director of Customer Success

Ishaan manages all aspects of customer success, ensuring our customers have a proactive and customer-focused advocate within Glowing. His responsibilities include overseeing solution delivery, client services, account management, and quality assurance/releases. With in-depth and vast experience in catering to our portfolio of customers, Ishaan’s number one mission is to ensure each and every one of our customers have a positive and successful experience with Glowing, from inception and onboarding to continuously evaluating on how to improve Glowing for our tenured customers.

Vaibhav Garg

Product Manager

Vaibhav owns the Glowing product suite and is responsible for the product planning and execution throughout the Product Lifecycle. Through diligently gathering and prioritizing product and customer requirements, Vaibhav is able to define the product vision, and works closely with engineering, sales, marketing and support to ensure customer expectations and revenue goals are not only met, but exceeded. He also ensures that the product supports Glowing’s overall long and short term strategy and goals.

Sujith PS

Principal Architect

Sujith PS is a passionate engineer and technology enthusiast. He is one of the core engineering team members, developing and maintaining the Glowing core technology and messaging infrastructure. He is responsible for developing and scaling products at Glowing. Prior to working at Glowing, he worked with Thoughtworks, Go-jek and Merck. He has over eight years of in-depth experience in a variety of development methodologies and has filled roles of a polyglot programmer, full-stack engineer and devops engineer.

Jasen Lew

CEO & Co-Founder

Jasen oversees every aspect of our business. Since the company’s inception in 2016, Jasen led the way in getting Glowing to where it is today. From sales to product innovations, he’s ultimately accountable for the vision and execution of Glowing’s entire operation.

Read More

Parag Arora

CTO & Co-Founder

Parag manages all aspects of Glowing’s innovative software solutions. He currently leads our engineering, IT, business applications, and data science teams. His strategic agenda includes accelerating product speed to market, scaling the company’s product development capabilities, communication infrastructure, and expanding the actionable analytics to help improve customer experiences.

Read More

Jocelyn Postrado

Executive Assistant to CEO

Jocelyn oversees and maintains Glowing’s internal operations, ensuring the Glowing culture and back office is operating at its peak efficiency. Jocelyn has nearly 10 years of experience in luxury hospitality, supporting multiple C-Suite executives and hyper focused on VIP guest services. She leverages her experience in communication, human resources, and finance to ensure the Glowing office is always running as smoothly as possible.

Ishaan Gulati

Director of Customer Success

Ishaan manages all aspects of customer success, ensuring our customers have a proactive and customer-focused advocate within Glowing. His responsibilities include overseeing solution delivery, client services, account management, and quality assurance/releases. With in-depth and vast experience in catering to our portfolio of customers, Ishaan’s number one mission is to ensure each and every one of our customers have a positive and successful experience with Glowing, from inception and onboarding to continuously evaluating on how to improve Glowing for our tenured customers.

Vaibhav Garg

Product Manager

Vaibhav owns the Glowing product suite and is responsible for the product planning and execution throughout the Product Lifecycle. Through diligently gathering and prioritizing product and customer requirements, Vaibhav is able to define the product vision, and works closely with engineering, sales, marketing and support to ensure customer expectations and revenue goals are not only met, but exceeded. He also ensures that the product supports Glowing’s overall long and short term strategy and goals.

Sujith PS

Principal Architect

Sujith PS is a passionate engineer and technology enthusiast. He is one of the core engineering team members, developing and maintaining the Glowing core technology and messaging infrastructure. He is responsible for developing and scaling products at Glowing. 

Prior to working at Glowing, he worked with Thoughtworks, Go-jek and Merck. He has over eight years of in-depth experience in a variety of development methodologies and has filled roles of a polyglot programmer, full-stack engineer and devops engineer.

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